Handling Customer Extras

By Robert Robillard

Image: devils–den.blogspot.com While you’re here . . . would you mind? I wish I had a dollar for every time a customer said, “Oh, while you’re here would you mind doing . . . “ Would you mind doing is usually followed by, hanging a heavy picture on a wall, UN-sticking a window, fixing a…

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Customer Satisfaction

By Robert Robillard

Customer Satisfaction and Customer Service Tips 1. Keeping your existing customers is more profitable than finding new ones. Focus on customer satisfaction and support.  Back in the late 1980’s the American Consumer Association announced that it was 5 times more expensive to win a new customer than to keep an existing one. Many case studies…

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House Designs

By Robert Robillard

Learn the Language of Your Home:  House Designs By Jay Libby, Andersen Windows People always say when ya know, ya know. When you know you’ve found the house meant to be your home, chances are your explanation for loving it might start with something like, “I just know.” The connection you feel to that house…

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Our Youth in the Trades

By Phil Benevides

Engaging Our Youth in the Trades – Supply & Demand Economics I’m not an economist by any means, but the fundamental idea of supply and demand is simple enough for even me to understand.  Again NOT an economist, but here’s a layman’s explanation; the price of something INCREASES as the supply DECREASES. The more rare…

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Key Points for Green Remodeling

By Robert Robillard

Image: remodel.net Green Building Tackling any remodel is difficult, making it Eco-friendly is even more difficult. Green remodeling or sustainable building combines water conservation, energy conservation and renewable energy technologies to create a proactive, passive (not passive solar) home. Key points for green building also follow a building design to reduce the overall impact of…

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Vampliers VT001 Pliers

By Robert Robillard

VamPLIERS VT-001 Screw Pliers The folks Vamplier asked us to look at their new pliers.  They arrived in the mail a short time later and when I looked them over I thought, nice idea! As I read over the information that came with the packaging I couldn’t help but notice how aggressive the pliers jaws…

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DEWALT Heated Jackets

By Phil Benevides

DEWALT Heated Jackets By Phil Benevides DEWALT announced at the end of July they would be releasing a line of battery powered heated jackets. With the recent release of Milwaukee’s heated hoodies, its safe to say the competition is warming up between these two tool giants. The DEWALT Heated Jackets run off of either the…

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DEWALT MultiTool DWE315K

By Phil Benevides

DEWALT Launches New Corded Oscillating Multi-Tool – DWE315K The Multi-Tool has become the professional contractor’s go to tool for quick, hard to reach, difficult, or previously impossible cuts. The Multi-Tool is  becoming as  popular on the job site as the carpenter’s hammer. Since Fein Power Tool’s patent for their oscillating wonder saw expired in October…

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